Faq
The questions we get most often, answered. Can’t find what you need? Send us a note — we read every one.
The first burn matters most. Burn until the wax pool reaches the edge of the jar (60–90 minutes for the 4 oz, ~2 hours for the 8 oz) so the candle “remembers” its full diameter. After that, three- to four-hour sessions are ideal. Always trim the wick to ~¼" before each burn.
Orders placed before 1 pm ET ship the same business day from our Toronto studio. Standard delivery is 2–5 business days within Canada and 4–8 business days to the US. Free shipping on Canadian orders over $75.
Pure soy wax (vegetable-derived, biodegradable), a cotton wick, and our proprietary fragrance blend. No paraffin, no phthalates, no synthetic dyes. Each jar is hand-poured in small batches in our Toronto studio.
Yes. Once the candle is finished, run warm soapy water in the jar to lift any residual wax, then peel the kraft label and rinse. The jar makes a beautiful cup for tea-light votives, makeup brushes, or single-stem flowers.
Yes — we offer a 30-day return window for unused, unburned candles in their original packaging. See our refund policy for full details.
We do, on a curated basis. Email customerservice@candeel.ca with your store details and we’ll send a deck.